Privacy Policy

FlyLemo takes your privacy seriously. This Privacy Policy sets out the personal information we gather, the reasons we gather it, the safeguards around it, and the choices available to you. It covers travelers using our website and services in the United States, United Kingdom, Canada and India, and should be read alongside our Cookie Policy and Terms & Conditions.

1. Who We Are

FlyLemo is a US-based travel company offering flight search and booking services together with travel content. Under applicable data-protection laws, FlyLemo acts as the controller of personal information collected via our website — except where, as described in this policy, we process data on behalf of airlines or payment processors.

2. What We Collect

• Contact details: name, email address, phone number and, where needed, billing address.
• Passenger details: traveler names, dates of birth, gender, nationality, and passport or travel-document data where a booking requires them.
• Booking & travel records: your itinerary, chosen fares, preferences, and your correspondence with our support team.
• Payment data: secure, PCI-DSS-compliant third-party processors handle payment. We do not ourselves store full card numbers in plain text, though we may keep limited transaction records — such as a masked card reference and the authorization result — needed to administer your booking.
• Technical & usage data: IP address, device and browser details, and your interactions with the site, gathered mainly via cookies.

3. How We Use It

• Searching flights, processing your bookings, and issuing tickets via the relevant airlines.
• Taking payment securely and handling refunds or changes.
• Keeping you informed about your booking — confirmations and travel updates included.
• Running customer support and answering your requests.
• Improving the website, preventing fraud, and meeting our legal obligations.
• Sending travel tips, offers and content you may enjoy — only with your consent, and with an opt-out available at any time.

4. Who We Share It With

• Airlines and travel suppliers: the details needed to book and issue your tickets.
• Payment processors: secure third parties that handle payment data to complete transactions and fight fraud.
• Service providers: trusted vendors supporting our website, communications and analytics, all bound by confidentiality obligations.
• Legal and regulatory bodies: when the law requires it, or to protect our rights and others' safety.

Selling your personal information is something we do not do.

5. Legal Bases for Processing

Where data-protection law applies, our processing rests on: contract performance (fulfilling your booking), consent (marketing and non-essential cookies), legal obligation (regulatory and tax requirements), and legitimate interests (operating, securing and improving our services), always weighed against your rights.

6. Keeping Your Data Safe

We apply industry-standard technical and organizational protections — encryption in transit, access controls, and PCI-DSS-compliant payment partners among them. No transmission or storage method is ever perfectly secure, but safeguarding your data is ongoing work we take seriously.

7. How Long We Keep It

Personal information stays with us only as long as it is needed — to deliver our services, satisfy legal, tax and accounting duties, resolve disputes and enforce our agreements. Once it is no longer required, we delete or anonymize it securely.

8. Data Crossing Borders

Serving travelers in the United States, United Kingdom, Canada and India — and working with airlines and processors around the world — means your information may be transferred to and processed in countries other than yours. For such international transfers we rely on appropriate safeguards, such as standard contractual clauses, so your data stays protected in line with applicable law.

9. Your Rights

• Access: ask for a copy of the personal information we hold on you.
• Correction: have inaccurate or incomplete data put right.
• Deletion: ask us to erase your personal information, subject to legal retention duties.
• Objection & restriction: object to or limit certain processing, and pull your marketing consent whenever you like.
• Portability: where the law provides for it, receive your data in a portable format.

Email [email protected] to exercise any of these rights; we respond within the timeframes applicable law requires.

10. Children

Our services are built for adults, and we do not knowingly collect personal information directly from children. When a booking covers a minor, the responsible adult making the booking supplies and manages that information. If you believe a child has given us data without authorization, contact us and we will remove it.

11. Updates & Contact

This Privacy Policy may change from time to time, and material changes will appear on this page. For any question about the policy or our handling of your information, write to [email protected].