Fares, bookings, changes and support — answered the FlyLemo way.
The questions we hear most often, answered straight. Can't find yours? A real person at [email protected] will sort it out.
Because they are pulled live, not served from yesterday's cache. Every search on FlyLemo queries current inventory across 600+ airlines and lists results cheapest-first, with taxes and fees already built into the displayed total. Airlines control fares and seats, so a price can still move until the ticket is actually issued — the amount and fare rules shown at checkout are the ones that apply to your booking, and optional extras like seat selection or additional bags carry their own airline charges.
As a travel agency, FlyLemo holds unpublished consolidator rates that airlines do not permit to be shown online. They often undercut anything you can find on a website, particularly for international trips. Call us with your route and dates and an agent will check whether an unpublished fare beats the online price before you book.
Card transactions run through secure, PCI-DSS-compliant payment partners with encryption in transit, and FlyLemo never stores your full card number in plain text. Our Privacy Policy has the full picture.
Type in where you are flying from and to, your dates and traveler count, and run the search. Pick the flight that fits, enter each passenger's name exactly as it reads on their travel document, and pay through the secure checkout. A member of our team then reviews the booking by hand before the ticket is issued, and your confirmation arrives by email.
No — guest booking is fine. Just make sure the email address and phone number you give are accurate, since those are the channels we use for your confirmation and any travel updates.
Yes. FlyLemo is an installable web app (PWA): open the site in your phone's browser and choose "Add to Home Screen" — no app store needed. You get one-tap access to flight search and your trip details wherever you are.
Most bookings can be changed or cancelled, but the operating airline's fare rules decide what is allowed and what penalty applies. Reach out to our support team as soon as you know — earlier almost always means more options and lower cost. Our Cancellation Policy explains the details.
If your fare is refundable, the money goes back to the payment method you used, minus any airline penalties and applicable service fees. Because refunds run through airline procedures, they can take several weeks to land. The full rules are in our Refund Policy.
Online check-in typically opens 24 to 48 hours before departure, depending on the airline. Check in on the carrier's website or app using the booking reference from your confirmation email, or at the airport counter if you prefer — and build in extra time for international departures.
Carry-on and checked allowances are set by the operating airline and vary with your fare class and route. Look up your airline's baggage policy before you fly so an overweight bag does not turn into an airport surprise.
Phone, any hour — our human support runs 24/7, and calling is best when travel is imminent. You can also email [email protected]; details are on the Contact page. Having your booking reference ready speeds everything up.
